Returns and waranty
Great question! Let me break down how returns are handled at Tapstitch:
Return Timeframe
You can request a return or refund within 180 days after delivery. However, for issues like misprinted items, damaged products, defective items, or lost packages, it's best to submit your claim within 7 days of delivery for faster resolution.
Return Process
Contact support at support@tapstitch.com with your order number, photos/videos of the issue (if applicable), and a brief description
Our team will review your request within 7 business days
Once approved, you'll receive return address and instructions
Please note: Returns must be pre-approved before sending them back
Conditions for Returned Items
Items must be:
Unused, unworn, and unwashed
In original condition
We cannot accept items that are worn, stained, damaged due to misuse, or altered after delivery.
Important: You're responsible for return shipping costs—we don't provide prepaid return labels.
Items NOT Eligible for Return
Unless there's a manufacturing defect, these items cannot be returned:
Tights, underwear, pajamas, swimsuits, socks, masks
Sample items
Items returned after 180 days
Items intentionally damaged
About Warranty
Based on the return policy, Tapstitch focuses on quality assurance and stands behind their products through the return/refund process for defective or misprinted items. However, the help center doesn't contain specific warranty information. For detailed warranty coverage details, I'd recommend reaching out to support@tapstitch.com.